Returns & Exchanges

At Bear Trail Bikes, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn apparel and unused equipment. If your purchase doesn't meet your trail requirements, we'll help you get the right replacement or a full refund.

1

Initiate Your Return

Visit our online Returns Portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Print and Ship

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing